Terms of Service

TradieHub Connect is an online venue and introduction service only. We provide software that lets trade businesses advertise work and lets subcontractors express interest in that work. We are not a party to any engagement, contract, quote or works agreement formed between a business and a subcontractor.

We are not a builder, contractor, employer, labour-hire agency, licensing body, insurer, escrow agent or supervisor of works. We do not direct, control, supervise, inspect or guarantee any work performed, nor do we set rates or schedules.

Nothing on the platform creates an employment, partnership, joint venture, agency or franchise relationship between us and you, or between us and any user. Subcontractors engage with businesses as independent contractors and are solely responsible for their own ABN, tax, GST, superannuation, workers' compensation, insurance, tools, licensing, safety obligations and personnel.

Each user is solely responsible for correctly characterising their own working relationships under applicable law, including sham-contracting rules. We give no advice on that characterisation.

You must be at least 18, legally capable of entering contracts, and using the platform for business purposes. Account types are Business, Subcontractor and Administrator. Administrator accounts are issued by us only and can never be self-selected.

You must provide accurate information, keep it current, keep your credentials secure and accept responsibility for all activity under your account. One person or entity per account; accounts are not transferable without our written consent.

Where we display a "verified" status, it means only that a member of our team has looked at a document a user uploaded and formed a view about it at that time. It is not a check against any government register, licensing authority or insurer, and no Australian licence-verification API is used.

We do not warrant and are not responsible for: the identity, honesty, solvency, qualifications, competence, licensing, registration, insurance currency, tax status, work quality, timeliness or safety practices of any user; the truth of anything a user uploads or states; or whether any job or engagement is lawful.

You must run your own checks. Independently confirm licences, insurance, ABN status and references before engaging anyone or accepting any job. Verification decisions are made at our absolute discretion, may be revoked at any time, and cannot be appealed, edited or reversed by users.

Businesses require an active paid subscription to access paid features. Current plans and prices are shown in the app and may be changed by us at any time, with changes applying from the next billing period.

We charge platform fees on completed engagements: a percentage applied to the subcontractor's payment and a percentage applied to the business's job value. Current percentages are shown in the app and may be varied by us prospectively at any time.

All fees, commissions and subscription charges are non-refundable, to the maximum extent permitted by law, including for partial periods, unused job allowances, cancelled engagements, disputed work, or accounts we suspend or terminate for breach. We may withhold or offset amounts owed to you against amounts you owe us.

TradieHub Connect is not registered for GST, so no GST is charged or included in subscription fees, platform fees or job payments processed through the platform, and the records we issue are receipts rather than tax invoices. You remain responsible for your own taxes, including any GST on your own supplies. Subscriptions renew automatically until cancelled; cancelling stops future renewals and does not refund the current period.

Card, bank and payout details are collected and held by our payment provider, Stripe. We never receive or store card numbers, CVV codes or bank account numbers — we store only payment provider identifiers and status information.

Payments, payouts and subscriptions are subject to Stripe's own terms. Payout timing, holds, reversals, chargebacks and account verification are controlled by Stripe and not by us. We are not liable for any delay, hold, freeze, reversal or failure by Stripe, your bank or any payment network, or for a subcontractor's failure to complete payout onboarding.

You must not, and must not permit anyone to:

• post false, misleading, fraudulent or plagiarised information, credentials or documents;
• hold out an unlicensed person as licensed, or perform work you are not licensed to perform;
• circumvent the platform to avoid fees, or solicit users off-platform to avoid commission;
• scrape, crawl, reverse engineer, resell, frame or copy the platform or its data;
• harass, discriminate against, threaten, defame or endanger any user or worker;
• upload malware, attempt unauthorised access, or interfere with platform security or availability;
• use the platform for anything unlawful, or breach work health and safety, licensing, tax or industrial law.

Breach of this section entitles us to suspend or terminate your account immediately, retain all fees paid, and report you to relevant authorities.

You retain ownership of content you upload. You grant us a worldwide, perpetual, irrevocable, royalty-free, sub-licensable licence to host, store, reproduce, adapt, publish and display that content for the purposes of operating, promoting and improving the platform, and to retain it as required for legal, audit and dispute purposes.

You warrant that you own or are licensed to provide the content, and that it does not infringe any third-party right. Reviews must be honest and based on a genuine engagement; we may remove, refuse or moderate any content at our discretion, without notice or reason.

All platform software, design, branding, trade marks and compiled data are owned by us or our licensors. Aggregated and de-identified platform data is ours to use freely.

Disputes about work, payment, quality, delay, damage, safety or conduct are between the business and the subcontractor. You release us from all claims arising out of those disputes.

We may, entirely at our discretion and without any obligation to do so, review evidence submitted through the platform's dispute tools and take administrative action such as adjusting a payment record, pausing a payout, removing content, or suspending an account. Any such action is administrative only, is final, is not arbitration or a legal determination, and does not make us liable for the underlying dispute.

To the maximum extent permitted by law, the platform is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted availability or freedom from error, defect or malicious code.

We do not warrant that you will receive applications, be hired, find suitable subcontractors, win work, or achieve any particular result, volume or income. Any figures, examples or projections are illustrative only.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of such a guarantee, our liability is limited, at our option, to re-supplying the relevant service or paying the cost of re-supply.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, punitive or exemplary loss, or for loss of profit, revenue, business, contracts, opportunity, goodwill, anticipated savings, data or reputation, however arising, including in negligence.

Our total aggregate liability to you for all claims connected with the platform is limited to the total platform fees and subscription amounts you actually paid us in the three (3) months immediately before the event giving rise to the claim, or AUD $100, whichever is greater.

We are not liable for property damage, personal injury, death, defective work, unpaid invoices, project delay, regulatory penalty or loss caused by any user, nor for events beyond our reasonable control including outages, third-party provider failure, cyber attack, industrial action or natural disaster.

You indemnify and hold harmless Tradie Hub Connect, its related entities, officers, employees and contractors against all claims, liabilities, losses, penalties, damages and costs (including legal costs on a full indemnity basis) arising out of or in connection with: your use of the platform; your content or credentials; any engagement, work or payment between you and another user; your breach of these Terms or of any law; or any claim by a third party (including a client, worker, regulator or insurer) relating to your activities.

We may suspend, restrict, downgrade or terminate your account or any listing at any time, with or without notice or reason, including where we suspect breach, fraud, risk, unpaid amounts or reputational harm. You may stop using the platform at any time; deletion requests are handled as set out in the Privacy Policy.

On termination, your access ends immediately, unpaid amounts remain payable, fees paid are not refunded, and clauses 4, 5, 8, 10, 11, 12, 14 and 15 survive. We may retain records as required by law and for dispute, audit and tax purposes.

Before starting any proceeding against us, you must first notify us in writing at Tradiehub.aus@gmail.com with full details, and negotiate in good faith for 30 days.

If unresolved, the dispute must be referred to mediation, and failing settlement to binding arbitration in Melbourne, Victoria, Australia, before a single arbitrator, conducted in English under the rules of the Australian Centre for International Commercial Arbitration. The award is final and binding.

Claims must be brought individually. You waive any right to participate in a class, collective or representative proceeding against us. Any claim must be commenced within 12 months of the event giving rise to it. Nothing here prevents either party seeking urgent injunctive relief, or you contacting a regulator or exercising a non-excludable statutory right.

We may amend these Terms at any time by publishing an updated version. Continued use after publication is acceptance. If a change materially disadvantages you, your remedy is to stop using the platform and cancel your subscription.

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts. If any provision is unenforceable it is severed and the remainder continues. Our failure to enforce a right is not a waiver. We may assign these Terms, including on a sale of the business; you may not. These Terms and the Privacy Policy are the entire agreement between us.

Questions: Tradiehub.aus@gmail.com